Terms and Conditions You can place an order from different sections of the website, where offers and descriptions with short and detailed product information, a photo and a price are published, or you can order by phone at the following numbers: 0893 58 07 05 0897 88 21 46 The stated price is for 1 item in euros, including VAT. Delivery to an address or an Econt office is paid according to the rates of the courier, while with BOX NOW it is free, but only if the customer pays by card. Delivery takes 1 to 3 days from the order. When ordering, the customer must provide a name, address, phone number and email to confirm the order so it can be processed. Failure to fill in the contact fields, or providing wrong, false or inaccurate information, releases the company from the obligation to fulfill and deliver the order. The customer agrees to confirm the order and all its details after we contact them by phone or email. The customer agrees that electronic communication meets their legal requirements and accepts it as equivalent to information given on paper or orally by phone. By pressing the “Buy” button, the customer performs an action that constitutes a declaration of intent binding with the force of a contract – between them (the customer) and us (the seller) – under the terms described in this document and the rules of the Consumer Protection Act. Invitation to leave a review after an order After placing an order in our online store, the customer may receive an email inviting them to rate the purchased products, the service and the delivery. The purpose of such an invitation is to collect real feedback from customers who have made a purchase and to improve the quality of our products and services. Leaving a review is completely voluntary. The customer is not obliged to leave a rating or comment. Reviews may contain a star rating, a text comment and/or information about the purchased product. When a review is published on the site, the name given by the customer, the rating and the content of the review may be shown. We reserve the right not to publish, or to remove, reviews that contain offensive content, personal data, spam, false statements, advertising or content unrelated to the purchased product or the order. Review invitations are sent only in connection with an order and are not a subscription to a newsletter or marketing messages. The customer may contact us at any time if they want their published review to be corrected or removed. Goods ordered from https://tofi.bg/, are delivered by courier to the address given in the order. Delivery is carried out by a courier company hired by the seller to the address given by the customer. If the customer (or a person authorized by them) cannot be found at the agreed delivery time and cannot be reached by phone at the time of delivery, the parcel is returned to the courier's office until the customer requests it. If the customer has authorized another person to receive the parcel on their behalf, the customer who placed the order has no right to object to the delivery or to return the parcel. The seller or a representative of the courier company will notify the customer by phone or email if unexpected circumstances prevent timely delivery. Payment can be made online by debit/credit card via myPOS, or on delivery (cash on delivery). Delivery time – up to 3 (three) working days. If the product is not currently available, delivery may take longer. In that case the customer will be notified by phone or email of when they can receive their order.
GENERAL TERMS
The website https://tofi.bg/ is an online store owned by:
- Company name: Sonya 11 EOOD
- UIC/BULSTAT: 204509670
- Manager: Zoya Gospodinova
- Registered address: Sofia, Geo Milev district, 8 22 Septemvri St.
- E-mail: tofibulgaria@gmail.com
- Phone: 0897/88 21 46
The website provides information and the option to order online or by phone, buy and receive retail delivery of the products listed in the online store.
These general terms inform users of their rights, restrictions and responsibilities when using the information and services on the website. Every user of the website is bound by these general terms from entering the website until leaving it.
We reserve the right to change the information and terms without prior notice.
Restrictions
1. Users may freely use the website's resources, except for the restrictions described in these general terms and other generally applicable restrictions.
2. Users of the website may not act in ways that violate generally accepted rules of communication, spread viruses, etc., or carry out malicious actions that violate or harm the rights or interests of third parties. They may not maliciously place orders on behalf of another person without their consent.
3. Users may not distribute through the website pornographic material, photos or other material protected by someone else's copyright, designs, signs, etc., objects of someone else's intellectual property, calls for violent change of civil and public order, unlawfully obtained information or information that harms the property or non-property rights or interests of third parties.
Responsibilities
1. The online store https://tofi.bg/ is not responsible when items sell out, or for parcel delays due to lack of stock, waiting for a new production batch or delays in delivery to us from the manufacturer.
If the item you want cannot be provided or a delay in preparing the order is expected, you will be informed by phone or email and, where possible, offered alternative items.
2. The seller is not responsible for possible gaps in how up to date the information on the website is; is not responsible for consequences, including any damage, caused by or in any way related to access to or use of this website; and is not responsible for the protection of the website's information from computer viruses or other threats. The information on the website complies with current legislation, and its use by customers is voluntary and on their own initiative.
3. The seller is not responsible for the completeness, validity and nature of the information on websites linked to (hyperlinks).
4. The seller is not responsible for any damage caused to the customer when using the services on the website and does not guarantee smooth, uninterrupted access to https://tofi.bg/
RIGHT TO COMPLAIN GENERAL TERMS FOR RETURNING OR EXCHANGING PURCHASED GOODS: 1. Return shipping costs are paid by the customer, unless our representative has stated in advance that we will cover them. 2. The return period is 14 (fourteen) days from the date you receive the goods. All products you want to return or exchange must be sent back to us in their original packaging with all accompanying accessories. Products must show no signs of use and be in perfect condition, without dirt or scratches. You must include a completed paper return form in the parcel. 3. Products for return or exchange must be sent to our warehouse by courier with the “Inspect and test” option to the following address: Sofia, Econt office VOENNA RAMPA, for SONYA 11 EOOD, phone: 0897882146. Parcels sent cash on delivery are not accepted. 4. After we receive the returned goods, the amount will be refunded to the bank account you provide within 10 (ten) calendar days, usually sooner. 5. If the return cannot be accepted because some of these conditions were not met (for example, the goods were sent after the return period), our staff will notify you and the goods will be sent back to you at your expense. 6. When a product is returned for exchange, the new product will be sent after we receive the returned one, with shipping paid by the customer unless explicitly stated otherwise. If you want to exchange a product for a more expensive one, you pay the difference. The seller reserves the right to refuse an exchange depending on circumstances (for example, the desired product is out of stock) and refund the returned products instead. 7.Products bought in a physical store In accordance with Art. 53 of the Consumer Protection Act, payments for goods to https://tofi.bg/ are not advance payments, and before the 10-day period in which you may withdraw from the contract (the order) expires, the amount you paid is treated as a deposit (under Art. 93 of the Obligations and Contracts Act).
When buying a product in our physical store, the customer has no legal right to a refund, unless the goods are defective or do not match the description under the Consumer Protection Act. As a matter of store policy, the seller may offer the option to exchange the product for another, under the conditions and time limit announced in the store.