Contacts

Noviya Grad district, 57 Pirin St., 2770 Bansko

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Temporary locations

Visit the stands of TOFI Slippers in Sofia and see our natural lambskin slippers in person.

Sofia – NDK

• Location: by the pylons in front of NDK
• Trade fair: TOFI Slippers stand
• Period: 23.10.2026 – 01.11.2026

Sofia – Central Sofia Market Hall

• Location: in the Central Market Hall parking lot (Kaufland)
• Address: 25 Knyaginya Maria Luiza Blvd.
• Trade fair: TOFI Slippers stand
• Period: 06.11.2026 – 15.11.2026

Sofia – The Mall

• Address: 115z Tsarigradsko Shose Blvd.
• Level: −2 (on the BILLA store floor)
• Period: 18.11.2026 – 27.12.2026

Sofia – Paradise Center

• Address: 100 Cherni Vrah Blvd.
• Level: −1 (on the Technopolis floor)
• Period: 19.11.2026 – 29.12.2026

We offer free delivery to a BOX NOW locker when paying by card, as well as free delivery to an Econt office for orders over €100.

In all other cases, delivery is paid by the customer according to the courier's current rates.

Delivery takes 1 to 3 working days after the order.

In our online store you can pay in any way that suits you:

       

• VISA Electron
• VPAY
• MasterCard
• Cash on Delivery
• Visa
• Maestro
• Diners Club International

Card payments at TOFI are processed securely via a myPOS virtual POS terminal.

How to request a return or exchange

You can request a return or exchange by contacting us at the phone numbers listed or by email. The easiest way is to download the return form, fill it in and put it in the parcel together with the product or products you want to return or exchange.

Before sending the parcel, please let our team know that you want to make a return or exchange.

Returning a product and getting a refund

You can withdraw from an online order and request a return within 14 days of receiving the product.

The product may be carefully tried on only to check its size, type and features, but must not be worn or used. If there are signs of use, dirt or damage, the refund may be reduced according to the reduced value of the product.

Please return the product clean, without stains, odors, damage or other signs of use, preferably in its original packaging with all labels and accompanying materials.

Exchange for another size, color or model

If you want to exchange for another size, color or model, we at TOFI can accept the exchange even after the 14-day period, including after one or two months. We offer this voluntarily, and it depends on the availability of the desired product.

To be accepted for exchange, the product must:

• not have been worn or used;
• be clean with no signs of use;
• have no stains, odors, dirt, scratches or damage;
• have fur and natural hair that is not flattened, crushed or damaged;
• be in its original packaging;
• have all labels and accompanying materials;
• be in perfect, resalable condition.

Products that have been worn, used, soiled, damaged or have visibly crushed fur cannot be accepted for a voluntary exchange.

Costs and shipping address

The cost of sending the product to us is paid by the customer, unless our representative has confirmed in advance that TOFI will cover it.

A completed paper return or exchange form must be included in the parcel.

Products must be sent by courier with the “Inspect” option to:

Sofia, Econt office “Voenna Rampa”
Recipient: SONYA 11 EOOD
Phone: 0897 882 146

Parcels sent to us cash on delivery are not accepted.

Refunds

After receiving and inspecting the returned product, we will refund the amount due within the legal time limit. TOFI may withhold the refund until we receive the product or proof that it has been sent to us.

• For card payments, the amount is refunded to the same card used for payment.
• For cash on delivery, the amount is transferred to a bank account provided by the customer. The IBAN and the account holder's name must be filled in on the form.

Sending the replacement product

The new product is sent after we receive and inspect the product you returned. Shipping costs for the exchange are paid by the customer, unless we have agreed otherwise in advance.

If the new product costs more, you pay the difference. If the desired size, color or model is not available, TOFI will contact you to suggest another suitable option.

We will not send you a different size, color or model without your prior consent.

If the product does not meet the conditions for a voluntary exchange, our team will contact you and it may be sent back at your expense.

These terms do not limit your legal rights if you receive a defective, damaged or non-conforming product.

Privacy Policy

Dear users of the online store 

On 25 May 2018 a new regulation on personal data protection (General Data Protection Regulation), adopted by the European Union, came into force. The regulation aims to guarantee the protection of the data of individuals in all EU member states and to unify the rules for processing it.

As a personal data controller for the sale of products in the online store, Tofi meets all requirements of the new regulation, collecting personal data only to the extent needed to provide the service and storing it responsibly and lawfully.

Information about the personal data controller

1. Company name: Sonya 11 EOOD
2. Company ID (EIK/BULSTAT): BG 204509670
3. Registered office and management address: Sofia, Geo Milev district, 8 22 Septemvri St.
4. E-mail: contact@tofi.bg
5. Phone: 0897/88 21 46

Information about the competent supervisory authority

1. Name: Commission for Personal Data Protection
2. Registered office: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
4. Phone: 02 915 3 518
5. Email:kzld@government.bg, kzld@cpdp.bg
6. Website:www.cpdp.bg

Tofi operates in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Legal basis for collecting, processing and storing your personal data

Tofi collects and processes your personal data to receive, process and ship orders placed in the online store under Art. 6(1) of Regulation (EU) 2016/679, specifically on the basis of:

• Your explicit consent as a customer;
• Fulfilling our obligations as the seller of the goods offered in the online store;

Tofi is the personal data controller for your data as users of the online store. For personal data that you process using our services, Tofi acts as a personal data processor.

Purposes and principles for collecting, processing and storing your personal data

Tofi collects and processes the personal data you provide to receive, process and ship orders placed in the online store, including for the following purposes:

• creating an account;

• accounting purposes;
• protecting information security;
• sending information messages about promotions and new products.

Tofi follows these principles when processing your personal data:

• lawfulness, fairness and transparency;
• purpose limitation;
• relevance to the purposes and data minimization;
• accuracy and up-to-date data;
• storage limitation to what the purposes require;
• integrity and confidentiality of processing and an appropriate level of security for personal data.

When processing and storing personal data, Tofi may process and store personal data to protect the following legitimate interests:

• fulfilling its obligations to the National Revenue Agency, the Ministry of Interior and other state and municipal authorities.

What types of personal data does Tofi collect, process and store?

• User registration in the online store (account creation) – the purpose of this operation is to create an account linked to the user, through which you place, manage and check orders. Conclusion of the impact assessment: based on the impact assessment, the data protection officer considers the “User registration / account creation” operation permissible and providing sufficient guarantees for the rights and legitimate interests of data subjects in line with the GDPR.
• Sending information messages – the purpose is to inform users of upcoming promotions and new products.
• Sending a newsletter – the purpose is to manage sending newsletters to customers who have asked to receive them;

Tofi  processes the following categories of personal data and information for the following purposes and on the following grounds:

• Data: your identifying data (full name, email, country, address, phone)

• Other data that Tofi processes– When you enter our online store or your account, Tofi collects data about the IP address used.
  • Purpose of data collection: Improving the security of the service and localizing the interface, statistical and marketing research.
  • Grounds for processing: Processing is necessary for the performance of a contract to which the data subject is party – Art. 6(1)(b) GDPR. Until the user creates an account, the IP address is collected on the basis of the controller's legitimate interests – Art. 6(1)(f) GDPR;
• Your data for issuing an invoice to a company– If you want an invoice, you must provide the company name, UIC, company address and manager.

Tofi does not collect or process personal data that:

• reveal racial or ethnic origin;
• reveal political, religious or philosophical beliefs, or trade union membership;
• genetic and biometric data, health data, or data about sex life or sexual orientation.

Personal data is collected by Tofi from the persons it relates to.

The company does not carry out automated decision-making with data.

How long your personal data is stored

Tofi stores your personal data for no longer than your account exists in the online store. After that, Tofi takes the necessary steps to delete and destroy all your data without undue delay.

Tofi will notify you if the storage period needs to be extended to meet the purposes, perform the contract, or for the legitimate interests of Tofi or for other reasons.

Withdrawing consent to process your personal data

If you do not want all or part of your personal data to continue to be processed, you can withdraw your consent at any time by writing a request in free text and sending it by email to: contact@tofi.bg

Tofi may ask you to verify your identity as the person the data relates to.

If you withdraw consent for personal data required to create and maintain your account in the online store, your account will become inactive.

Right of access

You have the right to request and receive from Tofi confirmation of whether personal data relating to you is being processed.

You have the right to access the data relating to you, as well as information about how your personal data is collected, processed and stored.

Tofi will provide you, on request, with a copy of the personal data processed about you in electronic or other suitable form.

Access to the data is free of charge, but Tofi reserves the right to charge an administrative fee for repeated or excessive requests.

Right to rectification

You can correct or complete inaccurate or incomplete personal data directly through your account in the online store.

Tofi does not delete data it is legally obliged to keep, including for defense against legal claims or to prove its rights.

Right to information

You can ask Tofi to inform you of all recipients to whom personal data subject to a request for correction, deletion or restriction has been disclosed. Tofi may refuse to provide this information if it is impossible or requires disproportionate effort.

Your rights in case of a personal data breach

If Tofi detects a breach of your personal data that may pose a high risk to your rights and freedoms, we will notify you without undue delay of the breach and of the measures taken or planned.

Who your personal data is shared with

To ship the purchased product after you place an order, Tofi passes the necessary information to the courier company, which processes your data as a controller for the purpose of delivering to the given address.

Art. 16.The controller does not transfer your data to third countries.

Other provisions

If your rights under the above or applicable data protection law are violated, you have the right to file a complaint with the Commission for Personal Data Protection as follows:

1. Name: Commission for Personal Data Protection
2. Registered office: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
4. Phone: 02 915 3 518
5. Email: kzld@government.bg,kzld@cpdp.bg
6. Website: www.cpdp.bg

When you assign Tofi to process the personal data of a third party for the purposes of using the service, Tofi acts as a personal data processor.

Tofi acts only on your instructions as a user of the online store and only to the extent it can control the personal data you process. Tofi has no control over the content and data that you as a user choose to upload to the service (whether or not it includes personal data). In this case Tofi has no role in deciding whether the user uses the service to process personal data, for what purposes and whether it is protected. Accordingly, the responsibility of Tofi in this case is limited to following the user's instructions under the contract and the general terms.

Yes. Any customer can receive an invoice, provided the invoice form is filled in with correct details when ordering.

The invoice is issued once the order is completed and sent to the email address given by the customer.

• For cash on delivery, the receipt is issued by the courier company and should be kept together with the invoice.
• For card payments, the bank statement or the card payment confirmation serves as the payment document for the invoice.

Terms and Conditions